Walk-in Callers Wanted

We are seeking a skilled and experienced customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service support and collections via phone calls.

You should have experience in RCM/DME for minimum of 1 year, with strong verbal and written communication skills, neutral accent, and good adoption to US culture.

• Assess and resolve inquiries, requests, and complaints primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
• Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
• Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
• Achieve key and critical performance targets.
• Ensure efficiency measures are met in accordance with performance targets and process guidelines.

• Graduation (any stream)
• 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

• Strong verbal and written communication skills
• Neutral accent and good adoption to US culture
• Ability to resolve customer queries in the first point of contact
• Focus on delivering a positive customer experience
• Professional, courteous, friendly, and empathetic demeanor
• Active listening skills
• Good data entry & typing skills
• Ability to multi-task