Leadership Operations Manager for ADCI MAA 12 SEZ
6 days ago
We are seeking a seasoned Senior Operations Manager to spearhead our Chennai site's operations, fostering a culture of customer obsession, high performance, and quality throughput. As a key member of our leadership team, you will drive service levels, performance, and cost goals while implementing successful programs.
Key Responsibilities- Develop and execute strategies to achieve operational excellence, driving business growth while ensuring customer satisfaction and employee engagement.
- Collaborate with internal and external stakeholders to build operating plans that align with key performance indicators.
- Create a culture of accountability, transparency, and collaboration, promoting rapid problem-solving and process improvements.
- Lead large teams to deliver high-performance results, develop future leaders, and create tailored succession plans.
- Implement innovative thinking in project teams, driving strategic step-change initiatives and continuous improvement.
- Analyze data using MS Excel, presenting insights to senior management to inform business decisions.
- Bachelor's degree in Operations, Engineering, Science, or a relevant field.
- 8+ years of experience, with at least 4+ years in people management and operations leadership.
- Experience in managing cost centers and leading data operations.
- Excellent judgment, passion for customers, and a lean, productive operation mindset.
- Proven ability to think strategically, make tactical decisions, and foster creative thinking in teams.
- Strong verbal and written communication skills across organizational levels.
The estimated salary for this role is ₹30-50 LPA (₹36.6 lakh per annum), commensurate with experience and qualifications.
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