Account Management Professional

5 days ago

Mumbai, Maharashtra, India beBeeCustomerEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

Key Account Management is a dynamic and highly sought-after role that requires strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

This position involves coordinating with external and internal stakeholders to develop and maintain good relationships with customers. As a Senior Customer Support Staff member, you will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while handling escalated customer inquiries and issues.

You will also be responsible for presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities
  • Analyze existing customer success processes and workflows to identify bottlenecks and inefficiencies.
  • Develop and implement solutions to improve customer satisfaction and loyalty.
  • Conduct regular presentations to customers on business performance and analysis.

In addition to these responsibilities, you will have the opportunity to work in a fast-paced environment with a talented team of professionals who are dedicated to delivering exceptional customer experiences.

Benefits
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career advancement

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