Trading Application Specialist

1 week ago

Bharatpur, Rajasthan, India beBeeApplicationSupport Full time ₹ 10,00,000 - ₹ 25,00,000
Application Support Professional Role

This is a critical position that requires someone with advanced problem-solving skills to resolve issues promptly and efficiently.

The successful candidate will be the first point of contact for users, providing timely acknowledgment, regular updates, and resolution within Service Level Agreement (SLA) targets.

Key Responsibilities:
  • Act as a front-line responder within the Application Support team.
  • Take ownership of assigned incidents, problems, and service requests in ServiceDesk Plus.
  • Maintain and manage Problem tickets in line with the Problem Management process.
  • Develop and maintain deep functional knowledge of trading applications.
  • Provide consistent daily support to users across multiple departments and locations.
Requirements:
  • Proven experience working with bespoke business applications and ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end-users.
  • Strong analytical skills to investigate and determine root causes of recurring application issues.
  • Familiarity with IT Service Management (ITSM) tools such as ServiceDesk Plus or ServiceNow.

Working in a fast-paced environment with strong customer orientation, active listening skills, and ability to respond effectively to queries and feedback are essential.

A relevant degree in Information Systems, computing studies, or related fields along with 3-5 years of experience as an Application Support Analyst or similar role is required. Experience of supporting business-critical applications and customer-facing web applications is ideal.

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