Chief IT Infrastructure Manager

2 days ago

Tiruppur, Tamil Nadu, India beBeeITAdministrator Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Key IT Infrastructure Management Position

As an IT Systems Administrator Team Lead, you will be responsible for overseeing the management and maintenance of our diverse IT infrastructure. This includes Windows/Linux servers, desktop environments, cloud services, network hardware, and user management tools.

This role requires strong technical knowledge in system administration and IT infrastructure, with hands-on experience in both Windows and Linux ecosystems. Knowledge of scripting (PowerShell, Bash) is also an advantage.

  • Administer and maintain Windows Server and Linux Server environments.
  • Perform regular patch management, user/group policy maintenance, and security updates.
  • Provide support for Windows, Ubuntu/Linux, and macOS desktops and laptops.
Key Responsibilities:
  • Server Management:
    • Configure and manage firewalls, routers, and switches.
    • Work with networking teams and ISPs for troubleshooting connectivity issues.
  • Desktop OS Support:
    • Deploy and manage Teramind and Insightful tracking tool via its console.
    • Support monitoring policy configurations, alerts, and investigations.
  • Network & Security:
    • Manage Microsoft 365 via Azure AD and Google Workspace.
    • Configure and maintain user roles, policies, and access controls.
  • Endpoint Security:
    • Install and manage Bitdefender Antivirus through central management console.
    • Ensure endpoint compliance and generate periodic security reports.
  • MDM & Identity Management:
    • Administer Microsoft Intune and JumpCloud for device and user identity management.
    • Enforce security compliance for mobile and remote endpoints.
  • Ticketing & Support:
    • Handle user issues through a ticketing system and Microsoft Teams support channels.
    • Provide L1 to L3 level support and ensure SLA compliance.
  • Asset & Inventory Management:
    • Maintain IT asset records, allocation, and tracking for end-users.
    • Conduct periodic audits and reconciliations.
  • Hardware & Software Support:
    • Diagnose and resolve hardware failures and software issues across multiple platforms.
  • Voice Platform Support:
    • Manage Dialpad and Twilio voice communication platforms via admin console.
    • Ensure quality of service and support call routing configurations.
  • Cost & License Management:
    • Monitor IT tool subscriptions, usage costs, and license renewals.
    • Provide cost estimates and maintain vendor agreements.
  • Domain & Hosting:
    • Manage domain registration, hosting control panels, FTP, and MySQL databases.
    • Coordinate basic web-related infrastructure management.
  • Vendor Coordination:
    • Communicate with software and hardware vendors for escalations and support.
    • Manage service level expectations and incident resolution timelines.
  • Cross-Department Coordination:
    • Collaborate with Internet providers and support partners for uninterrupted services.

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