
Compliance Quality Expert
3 days ago
We seek a meticulous and experienced quality professional to support our AML/KYC operations team.
Responsibilities:- Conduct regular audits of AML/KYC cases to ensure adherence to regulatory standards.
- Identify process gaps and provide constructive feedback to enhance accuracy and efficiency.
- Monitor and report on quality metrics, trends, and key performance indicators (KPIs).
- Collaborate with operations and training teams to conduct root cause analysis and implement corrective actions.
- Participate in calibration sessions with internal teams and client-side quality stakeholders.
- Support the development of quality control checklists and standard operating procedures (SOPs) aligned with evolving guidelines.
- Assist in new hire training and refresher training sessions related to compliance quality standards.
- Stay up-to-date with latest AML/KYC regulations, global compliance practices, and quality frameworks.
Required Skills & Qualifications:
- Graduate degree in any discipline (Commerce/Finance preferred)
- 4–8 years of total experience in BPO or financial services environment
- Minimum 2 years of on-paper experience as a Quality Analyst in an AML/KYC process
- Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
- Proficient in quality audit tools, MS Excel, and report generation
- Excellent verbal and written communication skills
- Detail-oriented with strong analytical and documentation skills
- Ability to work in a fast-paced, deadline-driven environment
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