
Language and Culture Specialist
1 day ago
Job Title: Communication Skills Trainer
We are seeking a skilled trainer to deliver voice, accent neutralization, and communication skills training.
- Main Responsibilities:
- Designing customized training interventions based on needs analysis and pre-assessments
- Facilitating New Hire Training batches on language, culture, and customer handling skills
- Couching agents on pronunciation, grammar, clarity, fluency, and overall customer interaction etiquette
- Developing and updating training content, modules, and materials based on business needs
The ideal candidate should have experience in contact centers with 2-3 years of experience and be able to join within a reasonable timeframe.
About the Job:
This is an excellent opportunity for a highly motivated and experienced trainer to take their career to the next level. If you have a passion for teaching and a desire to make a real difference in people's lives, then we want to hear from you.
Key Qualifications:
- Proven experience as a trainer in a contact center environment
- Strong knowledge of communication skills and ability to convey this to others
- Excellent presentation and facilitation skills
- Ability to work independently and as part of a team
- Highly organized and able to prioritize tasks effectively
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