IT Service Resolution Expert
1 week ago
About the Role:
We are seeking a highly skilled IT Service Resolution Expert to join our team. As an Incident Manager, you will be responsible for overseeing the incident management process, ensuring incidents are efficiently handled, tracked, and resolved in a timely manner.
Main Responsibilities:
- Incident management process oversight
- Cross-functional team management
- Incident tracking and escalation
- Communication of incident status
Key Qualifications:
- Bachelor's degree in Computer Science or a related field
- Proven experience in incident management and IT service management
- ServiceNow proficiency
- ITIL knowledge
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