Network Infrastructure Director for Global Operations

3 weeks ago


Hyderabad, Telangana, India McDonald's Full time

About McDonald's:

We are one of the world's largest employers with locations in more than 100 countries, offering corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand our talent base and in-house expertise. This office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions globally.

Job Summary:

We are seeking a seasoned Director of Network Infrastructure to join our team in India. This person will report directly to the VP of McDonald's in India and indirectly to the Senior Director of GTIO Network Operations. The successful candidate will manage our network infrastructure at the McDonald's in India Office in Hyderabad, ensuring seamless and secure services that align with global standards.

This role requires partnering with our teams in India to provide tailored tech solutions, optimize infrastructure operations, and drive service improvements. The ideal candidate will have deep technical expertise, strategic vision, and leadership skills to support our operational and strategic goals.

Key Responsibilities:

  • Manage the tech infrastructure needs of the McDonald's in India office, including network operations, data storage, cybersecurity, and user support, ensuring reliable and secure services.
  • Partner with our teams in India to align tech services with their operational requirements, providing tailored infrastructure solutions and ongoing support.
  • Develop tech performance metrics and monitor McDonald's in India infrastructure services, using insights from our team's feedback to drive continuous service improvements.
  • Oversee day-to-day technology management within the McDonald's in India office, addressing technical issues, managing system maintenance, and implementing standardized processes to enhance service quality.
  • Collaborate with our teams in India to identify tech needs, planning infrastructure upgrades or enhancements that support our operations and business growth.
  • Design, implement, and manage the technology infrastructure strategy to support our operational and strategic goals, ensuring scalability and alignment with global tech standards.
  • Ensure compliance with technology security policies and practices, implementing robust cybersecurity measures to protect our data and infrastructure.
  • Oversee tech infrastructure projects, including budgeting, planning, and implementation, ensuring timely delivery and adherence to best practices.

Requirements:

  • 15+ years of work experience in tech infrastructure management, preferably in a shared service center (SSC) environment.
  • A degree in Computer Science, Information Technology, or a related field (e.g., B.Tech, M.Tech). Certifications in tech infrastructure management (e.g., ITIL, CCNA, or equivalent) are highly desirable.
  • Strong technical knowledge of infrastructure components, including networks, servers, cloud services, and cybersecurity.
  • Proven experience in tech project management, including budgeting, planning, and implementing infrastructure projects.
  • Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues quickly and effectively.
  • Strong leadership and team management skills, with experience in building and developing high-performing tech teams.
  • Effective communication and collaboration skills to work with cross-functional teams and align tech services with business needs.
  • Proficiency in performance monitoring and data analysis to optimize infrastructure services and align them with our regional/business needs.

Work Details:

Work location: Hyderabad, India

Work pattern: Full-time role

Work mode: Hybrid



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