Experience Support Specialist

1 day ago

Vijayawada, Andhra Pradesh, India beBeeUser Full time ₹ 90,00,000 - ₹ 1,20,00,000
Role Overview

Elevate the user experience for thousands of customers by working on a global platform as an Experience Support Specialist.

This role involves platform-level troubleshooting for business-critical workflows, with a focus on delivering exceptional user experiences.

You'll be part developer, part detective, and part trusted advisor, working closely with cross-functional teams to enhance product usability and performance.

Responsibilities:
  • Resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.
  • Dive deep into the ServiceNow platform, using logs, dev tools, and expertise to find answers.
  • Collaborate with global teams to continuously improve product usability and performance.
  • Bring clarity to complexity – whether it's a tricky issue or a UI glitch, untangle the knots.
  • Share feedback that shapes future products and internal processes.
Requirements:
  • 2+ years of experience with ServiceNow (Support, Implementation, or Development).
  • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML.
  • Basic grasp of object-oriented programming principles & SQL.
  • Solid debugging chops – logs, root cause analysis, platform performance.
  • Excellent communication – both spoken and written.
  • Bachelor's degree in Computer Science or equivalent experience.
Nice-to-Haves:
  • Hands-on experience with ServiceNow UI Components (Client Scripts, UI Policies, Portals, UI Builder).
  • Familiarity with Virtual Agent, Configurable Workspaces.
  • Experience in SaaS or Web App Support.
  • Knowledge of Incident Management, Knowledge Base, and Escalation Flows.

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