Transportation Liaison

Job Title: Transportation Representative

Job Summary:

We are seeking a highly skilled Transportation Representative to join our team at ASSPL - Telangana. As a key member of our logistics team, you will be responsible for providing exceptional customer service and ensuring seamless transportation operations.

Responsibilities:

* Provide clear and professional communication with customers and delivery partners
* Identify and troubleshoot delivery partner issues and provide process improvement suggestions
* Effectively manage sensitive cases by reporting up the escalation matrix
* Demonstrate excellent time-management skills and maintain or exceed targeted performance metrics
* Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Requirements:

* Graduation in any specialization from a recognized university
* Excellent communication skills (written and verbal)
* Ability to communicate correctly and clearly with all customers
* Good comprehension skills – ability to clearly understand and state the issues customers present
* Ability to concentrate – follow customers issues without distraction to resolution
* Work successfully in a team environment as well as independently
* Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
* Excellent typing skills
* Demonstrates an ability to successfully navigate websites
* Demonstrates a proficient knowledge of email applications

Preferred Qualifications:

* Logistics background and experience in a similar role
* Proficient in Excel

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.