Mortgage Conditions Review Associate

2 weeks ago


Gurgaon, Haryana, India WNS Full time
Job Title: Lead Associate

At WNS, we are seeking a highly skilled and detail-oriented Lead Associate to join our team. As a key member of our mortgage review process, you will play a critical role in ensuring the accuracy and efficiency of our loan eligibility determinations.

Key Responsibilities:

  1. Review and analyze mortgage documents to determine eligibility and take appropriate action on conditions.
  2. Analyze credit, income, and assets documents to assess condition requirements and provide timely decisions.
  3. Review property documentation, including title commitments, sales contracts, insurance, and flood determinations.
  4. Maintain a thorough understanding of loan product guidelines and industry regulations, including mortgage fraud prevention and detection.
  5. Review and analyze appraisals for value and compliance with industry requirements.
  6. Make sound decisions based on creditworthiness assessments and established underwriting guidelines.
  7. Complete daily quality audits and provide feedback to agents on errors identified.
  8. Conduct customer comeback analysis and meet monthly sampling targets.
  9. Prepare team and client-related reports for quality and complete RCA for errors identified.
  10. Ensure QA processes adhere to ISO guidelines and identify improvement areas for staff.
  11. Communicate with clients on a periodic basis and complete calibration exercises as defined.
  12. Create error analysis/RCA reports and attend quality and development trainings as prescribed.

Qualifications:

Bachelor's degree in any field and 3+ years of relevant experience.



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