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Customer Success Associate Role
2 weeks ago
Bite Speed is a Sequoia-backed SaaS startup revolutionizing the future of online sales through conversational commerce. With 50+ countries and over 20% revenue growth, our platform helps e-commerce brands drive business success.
Our Mission:
We're on a mission to empower entrepreneurs and businesses to thrive in the digital landscape.
We believe that by harnessing the power of conversations, we can create meaningful connections and drive growth for our customers.
Job Description:
We're seeking an exceptional Customer Success Associate to join our team. As a key member, you'll be responsible for delivering unparalleled customer experiences, driving retention, and fostering long-term relationships with our enterprise clients.
Responsibilities:
- Owning customer relationships and ensuring their success with Bite Speed
- Tracking product adoption and maximizing value for our enterprise customers
- Developing trusted advisor relationships with customers to provide tailored solutions and support
- Leveraging customer feedback to inform product development and enhance user experience
Requirements:
To succeed in this role, you'll need:
- A degree in engineering or a related field
- At least 1 year of work experience in a customer-facing role
- A genuine passion for delivering exceptional service and making a positive impact on customers' lives
- An interest in conversations and people from diverse backgrounds
What We Offer:
Bite Speed offers a unique opportunity to grow your career while working with a talented team, innovating products, and making a real difference in the world. Our comprehensive benefits package includes health insurance, quarterly off-sites, cult fitness membership, personal development opportunities, and more.
About Us:
We're a dynamic team dedicated to creating a purpose-driven workplace that values personal transformation, wealth creation, and winning together. Our core values are built around empowering individuals to make a meaningful impact, and we're committed to fostering a culture of innovation, collaboration, and continuous learning.
