Expert Network Administrator

3 days ago

Mumbai, Maharashtra, India beBeeNetwork Full time ₹ 1,80,86,400 - ₹ 2,16,76,800
Job Title

We are seeking an expert in Network Administration to join our team. As a key member, you will be responsible for providing exceptional managed services to clients.

Your day-to-day tasks will involve proactively identifying and resolving technical incidents and problems, ensuring clients meet all service level agreement (SLA) conditions. You will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to complex issues while coaching and mentoring junior team members.

You will ensure that clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analyzing and escalating support calls, and investigating third-line support calls to find root causes and solutions.

Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.

Some of the key responsibilities of this role include:

  • Providing expert-level technical support to clients
  • Managing high-complexity tickets and conducting thorough analyses
  • Cooking and mentoring junior team members
  • Creating knowledge articles for frequent tasks/issues
  • Providing inputs to automation teams to reduce manual efforts

To thrive in this role, you need to have:

  • Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGRP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
  • Advanced Certifications on at least one or two above-mentioned technologies
  • Excellent planning and project management abilities, taking changing circumstances into account
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Effective active listening skills
  • A client-focused approach, prioritizing their requirements and creating positive experiences
  • Adaptability to changing circumstances and the ability to work diligently when necessary
  • A positive outlook and the ability to work well under pressure
  • A bachelor's degree in IT/Computing or equivalent work experience

About NTT DATA

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

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