
Monitoring Specialist
1 week ago
We are seeking a highly skilled Monitoring Analyst to join our team.
As a Monitoring Analyst, you will be responsible for monitoring servers, network devices, applications, and services using various tools. You will identify and escalate incidents to the support teams based on defined procedures and severity levels.
Key responsibilities include:
- Performing real-time monitoring of infrastructure components
- Identifying and logging alerts, events, and anomalies
- Escalating incidents to level 1/2 support teams as per defined procedures
- Tracking and updating incident tickets in ITSM tools
The ideal candidate should have basic understanding of IT infrastructure, hands-on experience with monitoring tools and ticketing systems, good communication skills, and ability to work rotational shifts.
Required qualifications include exposure to ITIL process and certification in basic IT/networking (CompTIA A+, ITIL foundation, CCNA IS). Experience in IT monitoring or helpdesk roles with similar skills is preferred.
Mizuho offers a dynamic work environment, opportunities for growth, and a chance to build things from scratch.
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