Tour Guides Expert

7 days ago


Gurgaon, Haryana, India Amazon Full time
About the Role: Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing our innovative processes, technology, and dedicated workforce to a diverse audience.

Key Responsibilities:
  1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
  2. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
  3. Manage Zendesk queries by responding and problem-solving customer inquiries.
  4. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
  5. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
  6. Highlight Amazon's commitment to employee development, safety, and well-being.
  7. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
  8. Ensure tour groups adhere to all safety protocols and facility regulations.
  9. Respond to questions from tour participants accurately and professionally.
  10. Lead and support high-level/VIP tours that require additional planning and coordination.
  11. Collaborate and earn trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
  12. Maintain and update tour content to reflect new technologies and company initiatives.
  13. Collect and report feedback from tour participants to improve the overall experience.

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