Documentation Specialist

2 days ago


Noida, Uttar Pradesh, India PrismHR Full time
Job Description:

The Documentation Specialist is a crucial role at PrismHR, responsible for creating and maintaining high-quality product documentation. This position collaborates closely with Product Managers and Subject Matter Experts to develop customer-facing content, utilizing MadCap Flare as the primary authoring tool.

Key Responsibilities:
  • Author content using MadCap Flare to create online help and release notes.
  • Research product information by working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts through regular meetings and knowledge sharing.
  • Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop accurate documentation.
  • Capture end-user and administrative tasks performed in PrismHR products, along with their expected results.
  • Manage documentation drafts and facilitate the flow of information during development and testing phases.
  • Collaborate effectively with teammates to achieve common goals.
  • Participate in Agile development processes, providing input on product enhancements based on customer needs.
Additional Responsibilities:
  • Oversee PrismHR documentation, prioritizing tasks and meeting deadlines within bi-weekly/monthly sprints.
  • Utilize revision and source control efficiently within a team environment.
  • Serve as an ambassador of collaboration, sharing expertise and knowledge across the organization.
  • Other duties or projects may be assigned as needed.
Estimated Salary: $85,000 - $110,000 per year.

This salary range is based on industry standards and market conditions. Compensation may vary depending on factors such as location, experience, and qualifications.



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