
Senior Client Liaison Specialist
7 days ago
A Client Relationship Executive plays a pivotal role in maintaining and enhancing the relationships with clients. This individual is responsible for ensuring that client satisfaction is met, and their expectations are exceeded.
Key Responsibilities- Client Communication: Effectively manage communication with clients to understand their editorial requirements and address inquiries.
- Relationship Maintenance: Cultivate and maintain positive relationships with clients to foster long-term partnerships and enhance the overall client experience.
- Database Management: Regularly update and maintain the client database, ensuring accurate and current information to facilitate seamless communication and efficient workflow.
- Timely Follow-ups: Implement a systematic follow-up process to ensure timely responses to client queries, submissions, and feedback, demonstrating a proactive approach to client needs.
To excel in this role, you should possess excellent communication, written, and verbal skills, as well as interpersonal and problem-solving skills. Adaptability to a challenging environment is also essential.
Requirements- Education: Master's or any related field.
- Experience: Fresher or experienced.
- Knowledge of Research Publication Industry: Knowledge of the research publication industry.
- Leave Encashment: Leave encashment available.
- Paid Sick Time: Paid sick time available.
- Paid Time Off: Paid time off available.
- Provident Fund: Provident fund available.
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