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Tour Operations Specialist

2 weeks ago

Bengaluru, Karnataka, India Amazon Full time
As a Tour Leader at an Amazon Robotics Fulfillment Center, you will play a vital role in shaping the public's perception of our innovative technologies and commitment to sustainability. In this role, you will conduct immersive 90-minute tours of our state-of-the-art facility, showcasing the intricate dance between human associates and robotic systems.

You will need to be comfortable speaking in front of large groups, have excellent communication skills, and be able to convey complex information in a clear and concise manner. You will also be responsible for developing a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.

About the Role

The ideal candidate will have previous experience in a similar role or in a related field such as hospitality or education. They will be passionate about technology, sustainability, and creating exceptional customer experiences. Strong organizational skills and attention to detail are essential for managing tour schedules, preparing materials, and maintaining accurate records.

Key Responsibilities
  • Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
  • Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
  • Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
  • Highlight Amazon's commitment to employee development, safety, and well-being.
  • Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.

A Day in the Life

As a Tour Leader at an Amazon Robotics Fulfillment Center, your day will be filled with excitement and purpose. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment. During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricacies of our robotic systems and the importance of sustainability. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts. Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.