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Operational Center Head

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Job Title:

Center Operations Manager

About the Role:
  • Oversee all client interactions and guest relations, serving as the brand representative for all incoming enquiries.
  • Manage events at the center from enquiry to execution, supervising various departments including housekeeping, food & beverage, and maintenance.
  • Lead day-to-day operations and oversee the running of the center.
  • Address client escalations and grievances in a timely manner.
  • Supervise and lead staff, coordinating their daily activities.
  • Standardize processes around housekeeping, maintenance, food & beverage operations, and cleanliness.
  • Prepare MIS reports, maintain accounts, and manage petty cash.
  • Coordinate with suppliers and vendors.
Requirements:
  • 5+ years' experience in sales and client-facing roles.
  • Experience handling operations and leading teams.
  • Strong communication skills.
Company Overview:

The company is an exciting organization to work with. As Center Operations Manager, you will be responsible for ensuring seamless operations and delivering exceptional customer experiences.