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IT Support Operations Lead

2 weeks ago

Hyderabad, Telangana, India EOS IT Solutions Full time

We are seeking a highly skilled IT support operations lead to manage our team of support engineers across multiple disciplines. The successful candidate will have a strong customer focus, excellent leadership capabilities, and the ability to work independently.

Key Responsibilities
  • Manage logistics, warehouse, transportation, and customer services
  • Direct and optimize full order cycles
  • Lead regional teams, enhance service levels, and drive satisfaction
  • Analyze performance reports, evaluate supplier quality, and develop improvement plans
  • Oversee recruitment, onboarding, training, and HR issues

The ideal candidate will have 5+ years of experience managing a service desk, with 3+ years leading a service desk and 2+ years in logistics management. Experience implementing warehouse Standard Operating Procedures and processes is also essential.