ITC Infotech

1 week ago


Bengaluru, Karnataka, India ITC Infotech Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at ITC Infotech. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.

The ideal candidate will have strong knowledge of Windows and macOS operating systems, as well as experience troubleshooting hardware, software, and networking issues. Familiarity with remote desktop tools such as TeamViewer, AnyDesk, and Microsoft Remote Desktop is also a must.

Key Responsibilities
  • Provide remote IT support to clients via phone, email, or remote desktop tools
  • Troubleshoot hardware, software, and network issues in a timely manner
  • Assist users with issues related to computers, printers, mobile devices, operating systems, software applications, and network connectivity
  • Handle user account setups, password resets, and manage access rights as per company policy
  • Escalate complex issues to higher-tier support teams or vendors as needed
Required Skills and Qualifications
  • Strong knowledge of Windows and macOS operating systems
  • Experience troubleshooting hardware, software, and networking issues
  • Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop)
  • Basic understanding of ITIL principles and incident management processes
  • Excellent communication skills, both written and verbal
Preferred Qualifications
  • CompTIA A+, Network+, or similar certifications
  • Experience supporting Office 365, Active Directory, and VPN technologies
  • Previous experience in a deskside or helpdesk support role
About the Opportunity

This is a full-time position based in Bangalore, India. The successful candidate will be required to work rotational shifts, including evenings and weekends.

We offer a competitive salary package of ₹750,000 - ₹1,000,000 per annum, depending on experience.



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