Delivery Experience Improvement Specialist

4 days ago


Pune, Maharashtra, India Amazon Full time
Job Description:
We are looking for a highly motivated and experienced operations manager to join our team at Amazon. As a key member of our Last Mile Analytics and Quality (LMAQ) team, you will be responsible for establishing world-class audits of our delivery partners, providing them timely feedback, and being part of Amazon's global last mile delivery network.

Key Responsibilities:
• Drive process improvement and motivate a team of driven, customer-obsessed associates
• Analyze systemic issues and implement solutions to challenging problems
• Work with inter-functional teams to streamline processes and identify opportunities for process excellence
• Contribute to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of processes

Requirements:
• 2+ years of performance metrics, process improvement, or lean techniques experience
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Bonus Requirements:
• Knowledge or experience in Six Sigma, LEAN, DMAIC, Kaizen, and/or statistical process control projects

What We Offer:
We offer a dynamic and inclusive culture that empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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