Chennai Operations Lead Associate

4 weeks ago


Chennai, Tamil Nadu, India WNS Global Services Full time

Job Description:

At WNS Global Services, we are seeking a highly skilled Operations Lead Associate to join our team in Chennai. The successful candidate will be responsible for receiving and allocating customer queries accurately and efficiently to the designated queues.

Key Responsibilities:

  • Core knowledge on invoice processing and reconciliation process
  • Liasing with Customer on day to day basis through emails
  • Meeting the KPI's
  • Highlight any key exceptions or severe alerts
  • Produce reports as and when required
  • Interact with internal / external stakeholders
  • Should be able to identify process gaps and highlight the risks to stakeholders
  • Contribute to process improvements
  • Microsoft Office Suite, specifically Excel

Requirements:

  • Good communication skills – Listens to other and communicate in effective manner
  • Domain Knowledge
  • Business Writing
  • Logical reasoning / analytical mind
  • Adaptability and Flexibility – Adapts to changing business needs, conditions and work responsibilities
  • Should have good working knowledge of Excel
  • Should be flexible to work in shifts, as required

Qualifications:

Commerce



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