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Network Operations Team Lead

2 weeks ago

Jaipur, Rajasthan, India Vodafone Idea Full time

Job Description

As the Team Leader of Network Complaint Handling, you will be responsible for handling network complaints in a timely and satisfactory manner, ensuring adherence to process, providing resolution and RCA to customers, analyzing complaints, and bringing in system processes and tools to enhance efficiency and efficacy of complaint handling functions.

You will collaborate and coordinate with circle and corporate network teams to track resolution of network issues and complaints to improve CXX scores.