RCF Specialist

About This Role

We are seeking a highly skilled professional to fill the position of RCF Expert. In this role, you will be responsible for undertaking pre and post-sales promotional activities to increase market share and sales targets.

Main Responsibilities:

• Undertake pre and post-sales promotional activities to increase market share and sales targets using technical skills.
• Monitor outstanding/overdues by vigilantly monitoring dealers and ensure timely completion of transactions.
• Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization.
• Coordinate with Regional Technical Services Manager for site visits and leverage their expertise to maximize non-trade sales as per requirements.
• Maintain cordial relations with engineers, architects, and construction companies within the area to get repeat orders and keep them up to date with changes in technical specifications/upgradations in product composition.
• Search for new clients who might benefit from company products or services and maximize client potential in designated areas.
• Monitor fluctuations in sales targets and take preventive/corrective measures to avoid the same by addressing any technical knowledge gaps.
• Assist colleagues with bids and tenders for new clients from a technical perspective.
• Provide pre-sales technical assistance and product education.
• Work on after-sales support services and provide technical backup as required.
• Make technical presentations and demonstrate how a product meets client needs.
• Help in the design of custom-made products.
• Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, opting for sales recording, invoice generation applications/portable machines, etc.
• Ensure initiation and sensitization of employees towards digitization and automation of processes.
• Focus on utilization of advanced business analytics tools to derive key insights critical for success of the organization.
• Review and monitor performance of team members and provide requisite developmental support/inputs.
• Recommend training as required for team's development.
• Develop the team and update their knowledge base to cater to organization's needs.
• Strategize avenues for enhancing employee satisfaction in function, resulting in high engagement levels of employees.

Education:

UG: Any Graduate

PG: Any Postgraduate