
Operational Risk Analyst
1 week ago
Job Overview:
Achieve Operational ExcellenceWe are seeking a skilled Analyst to join our team in Control Management. As an Analyst, you will play a vital role in enhancing control oversight and efficiency by standardizing and automating operational risk reporting.
The Control Room comprises several functional units, including Data Management & Operations, Analytics, Reporting, and the Project Management Office. You will work closely with these teams to develop new protocols and oversee existing control functions.
Your primary responsibility will be to provide daily system support operations, including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
You will also be responsible for monitoring support tools and mailboxes for user tickets/issues, prioritizing and scheduling tickets, escalating tickets/issues to L2/L3 teams as required, providing technology troubleshooting support on basic user issues and system issues such as data problems, resolving and closing user-related tickets assigned to Operate Support in a timely and complete manner, coordinating Access Administration and support Recertification for supported applications, and providing application testing/validation support on an as needed basis.
Key Responsibilities:
- Provide daily system support operations
- Monitor support tools and mailboxes
- Prioritize and schedule tickets
- Escalate tickets/issues to L2/L3 teams
- Provide technology troubleshooting support
- Resolve and close user-related tickets
- Coordinate Access Administration and support Recertification
- Provide application testing/validation support
Required Qualifications:
- 4+ years of relevant experience in a similar role
- Solid understanding of risk management and control principles
- Excellent written and verbal communication abilities
- A strong focus on delivering exceptional customer service
- Ability to effectively communicate with both technical and business partners
- Strong organizational, documentation, and multitasking abilities
- High level of professionalism, self-motivation, and a strong sense of urgency
About Us:
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
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