Senior Technical Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000
Role Overview

The Senior Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Main Responsibilities:

  • Screens, diagnoses, researches, and resolves user issues.
  • Documents service requests and dispatches orders to support groups for problem resolution.
  • Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc.
  • Provides quick response to ensure maximum uptime of all users.

Required Skills and Qualifications:

  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Strong analytical and technical skills.
  • Familiarity with IT policies and procedures.

Benefits:

We offer a competitive salary, opportunities for career growth and development, and a collaborative work environment.

Why Work Here?

Our team is dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented individual to join our team as a Senior Service Desk Associate.

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