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Content Moderator Specialist
1 week ago
We are a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. With our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI, we serve and transform leading enterprises, including the Fortune Global 500.
We are looking for a Content Moderator - Bengali to join our team. As a key member, you will be responsible for reviewing content and providing resolutions based on prescribed guidelines. This is an excellent opportunity for someone with a strong work ethic and ability to work well independently and within a team-oriented environment.
Key Responsibilities
. Provide resolution to maintain standards of quality
. Review content and provide resolution based on prescribed guidelines
. Recognize trends and patterns and raise issues timely
. Provide insights to help improve support to users
. Maintain thorough understanding of process and policies
. Provide excellent customer service to our customers
The job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as graphic violence, self-harm, child abuse, and hate speech.
Requirements
. Any Graduate (PG an added advantage)
. Freshers are eligible
. Fluent in Read/Write in English & Bengali Language
Desirable Skills
. Effective probing skills and analyzing/understanding skills
. Problem solving skills with customer centric approach
. Ability to work on a flexible schedule (including weekend shift work)
At Genpact, we are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
