IT Infrastructure Specialist

2 days ago

Cochin, Kerala, India beBeeSupport Full time ₹ 10,00,000 - ₹ 12,00,000
Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will play a vital role in maintaining the functionality and reliability of our organization's IT environment.

Your primary responsibilities will include:

  • Administering Microsoft Intune for endpoint management and providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  • Managing incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilizing Nexthink for proactive monitoring, troubleshooting, and incident resolution.

You will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering team leads, and every other technology team member is behind you.

This is an opportunity to grow professionally and contribute to the success of our organization.

The ideal candidate will possess the following skills and qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.

Apart from these essential requirements, having certifications such as MS-900: Microsoft 365 Fundamentals, MS-700: Managing Microsoft Teams, AZ-900: Microsoft Azure Fundamentals, and Nexthink Fundamentals would be beneficial.

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