Customer Experience Representative
4 days ago
Are you a customer-focused and proactive professional looking to make a positive impact in the lives of learners? As a Voice Support Specialist, you will play a vital role in ensuring our learners have a seamless experience. Your empathetic nature and excellent communication skills will be essential in providing timely support and guidance to our community.
Key Responsibilities:- Onboarding and Engagement: Welcome new learners within 48 hours to guide them through account setup and initial orientation.
- Red-Alert Engagement: Proactively contact at-risk learners to diagnose challenges and provide solutions.
- Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
- Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
- Excellent Communication: Clear, confident, and empathetic voice communication.
- Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
- Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
- Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
This is an opportunity to grow professionally and make a lasting impact in the education sector. If you are passionate about delivering exceptional customer experiences and are committed to excellence, we encourage you to apply for this rewarding role.
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