Technical Cybersecurity Specialist

6 days ago

Bharatpur, Rajasthan, India beBeeCybersecurity Full time US$ 80,000 - US$ 1,50,000
Job Overview

We are seeking a highly skilled technical professional to join our team in providing innovative cybersecurity solutions.

You will work with customers to address complex post-sales concerns, analyzing situations and data to provide in-depth evaluations. You will network with key contacts, detailing technical issues to both non-technical and technical professionals.

Key Responsibilities
  • Provide technical support to customers and partners through various communication channels.
  • Configure, troubleshoot, and provide best practices to customers to ensure optimal system performance.
  • Manage support cases and resolve issues in a timely manner, ensuring high customer satisfaction.
  • Isolate faults and conduct root cause analysis to identify and rectify problems efficiently.
  • Publish technical support bulletins and documentation to share knowledge and expertise.
  • Review technical documentation for training materials and marketing collateral to ensure accuracy and relevance.
Required Skills and Qualifications
  • Previous experience in technical support is mandatory, with a strong background in network protocols and technologies.
  • Excellent communication skills in Japanese and English are essential for effective collaboration and customer interaction.
  • Attention to detail and ability to work in a diverse team environment are crucial for success in this role.

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