
Senior E-commerce Operations Manager
1 week ago
E-commerce Senior Executive Role
Job OverviewThis role involves managing a company's online presence and performance on various platforms, including marketplaces and direct-to-consumer (D2C) channels. We are seeking a highly skilled and experienced e-commerce professional to lead our online sales strategy and drive business growth.
Key Responsibilities:- Create, manage, and optimize product listings across multiple marketplaces and D2C platforms.
- Ensure accurate and compelling product descriptions, images, pricing, and keywords.
- Monitor competitor listings and implement improvements based on trends and best practices.
- Analyze marketplace performance, sales trends, and customer feedback to optimize product listings for higher visibility and conversion.
- Conduct competition analysis of pricing, marketing, and new products.
- Ensure the availability of products and manage stock levels to avoid out-of-stock situations or overstocking.
- Coordinate with warehouse or logistics teams to ensure timely restocking and dispatching.
- Oversee order processing, ensuring smooth and efficient order fulfillment.
- Handle customer inquiries, complaints, and returns effectively and professionally.
- Monitor pricing strategies to remain competitive within the marketplace.
- Implement promotional campaigns, discounts, and bundles to drive sales and attract new customers.
- Analyze key performance indicators (KPIs), such as sales, traffic, conversion rates, and customer reviews, to assess marketplace performance.
- Prepare regular reports for internal stakeholders regarding performance and trends.
- Proven experience in managing online marketplaces and D2C channels.
- Strong understanding of e-commerce platforms and digital marketing tools.
- Excellent communication and customer service skills.
- Proficient in data analysis and reporting, with the ability to use Excel or other data management tools.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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