Senior Quality Assurance Specialist
4 days ago
The Quality Assurance Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist.
This position requires an understanding of legal documentation including but not limited to court orders, retainer agreement, affidavits, and BK filings which are essential for delivering services efficiently.
Key Responsibilities:- Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
- Audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources at a set frequency as defined by the business.
- Ensure random audits at least twice or thrice per month to check documentation around the BK Claimants.
- Perform random sample checks on the communication sent/received to/from Trustees.
- Accurately review and interpret legal especially court motions/orders affidavits PACER reports and legal heirship documents.
- Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements.
- Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits.
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