Technical Solutions Developer for AI-based Chat and Voice Applications

3 weeks ago


Hyderabad, Telangana, India TTEC Full time
Technical Solutions Developer Role Description

We are seeking an enthusiastic technical solutions developer to join our growing Multi-Channel Solutions team at TTEC Digital. As a Google CCAI Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients.

Key Responsibilities:

* Interpret and analyze business requirements to identify risks and design appropriate solutions.
* Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions.
* Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security.
* Collaborate with project team members to provide input to design specifications related to speech application.
* Develop Chat / Voice applications using AI services.
* Integrate to backend systems such as web services, databases and reporting.

Required Skills and Experience:

* 4 to 6+ years of experience in chat and voice AI service technologies
* 1+ years of experience with Google CCAI
* 2+ years of experience in Natural Language Processing solution design and development
* 3+ years of experience in Natural Language Understanding design, development and testing
* 1+ years of experience in continuous improvement services
* Proficient written and verbal skills
* Strong knowledge of various speech engine capabilities and tuning concepts

Preferred Experience:

* Speech to text and Text to speech services such as Nuance, Google, Amazon and Watson
* Natural Language Processing and chat platforms such as Google, Watson, Rulai, Verint Alme, Amazon and LivePerson
* Continuous Improvement process
* Cloud Services Architecture
* Development Languages such as Java, Python, R, HTML, JavaScript, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
* Integration with back-end data systems - Web Services REST API, Soap- Databases SQL, Oracle, MongoDB, PostgreSQL- Reporting
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