Senior Accounts Receivable Specialist
2 days ago
We are seeking a highly skilled and motivated Senior Accounts Receivable Specialist to join our team in the United States. As a key member of our accounts receivable department, you will be responsible for ensuring timely and accurate payment from clients.
About the RoleThis is an entry-level call centre position that requires strong communication and analytical skills. You will be working with various clients to resolve inquiries, requests, and complaints related to accounts receivable. Your primary goal will be to ensure customer satisfaction while maintaining a high level of professionalism.
Key Responsibilities- Pre-call analysis and status checks: Perform thorough research on client accounts to identify potential issues and discrepancies.
- Documentation and record-keeping: Maintain accurate and up-to-date records of client interactions, including phone calls, emails, and other correspondence.
- Post-call analysis and follow-up: Review and analyze client feedback to identify areas for improvement and implement changes as needed.
- Customer service and resolution: Provide exceptional customer service by responding promptly to client inquiries and resolving issues efficiently.
- Fluency in English: Must be fluent in English, both spoken and written.
- Flexibility and adaptability: Willingness to work flexible hours, including nights and weekends, according to US office timings and holiday calendars.
- Strong communication and interpersonal skills: Ability to communicate effectively with clients, colleagues, and management.
- Basic computer skills: Proficiency in using computers and software applications.
- Competitive salary: A competitive salary ranging from $45,000 to $60,000 per annum, depending on experience.
- Ongoing training and development: Opportunities for professional growth and development through ongoing training and education.
- Collaborative work environment: A dynamic and supportive work environment with a team of experienced professionals.
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