
Digital Transformation Specialist
2 days ago
Job Title: Digital Transformation Specialist
We are seeking an experienced digital transformation specialist to lead the implementation of innovative digital strategies within our call center operations. This role will require the development and execution of comprehensive digital plans, leveraging technology and data analytics to drive customer engagement and satisfaction.
Key Responsibilities:
- Develop and implement digital transformation strategies aligned with business objectives
- Manage and optimize digital channels, including chat, email, web, and self-service platforms
- Use data analytics to inform decision-making and enhance efficiency and customer satisfaction
- Collaborate with cross-functional teams, including CX, IT, and Ops, to integrate emerging technologies and drive process improvements
- Track key performance indicators (KPIs) and report on the impact of digital initiatives
Requirements:
- 5+ years of experience in digital strategy, digital operations, or customer experience
- Strong knowledge of call center tools, platforms, and KPIs
- Hands-on experience with CRM systems, analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to adapt quickly to evolving technology and customer trends
Preferred Qualifications:
- Background in B2C/B2B customer service environments
- Certifications in digital marketing, agile, or customer experience tools
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