Senior Cloud and Infrastructure Specialist

1 month ago

Noida, Uttar Pradesh, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical knowledge, excellent problem-solving skills, and a proactive approach to managing and supporting clients' infrastructure as well as providing expert guidance and support to other team members. This role requires a strong commitment to providing exceptional service and support to our long-term client and ensuring the smooth operation of the IT systems.

Key Responsibilities

  • Technical Support and Troubleshooting: Provide expert-level support for Windows operating systems, VMware environments, Veeam Backup solutions, and Citrix infrastructure.
  • Diagnose and resolve complex technical issues, ensuring minimal disruption to end-users.
  • Serve as an escalation point for junior engineers and assist in resolving advanced technical problems.
  • Infrastructure Management: Oversee the deployment, configuration, and maintenance of Windows servers, VMware clusters, and Citrix environments.
  • Manage and optimize Veeam Backup and replication processes to ensure data integrity and availability.
  • Monitor system performance, identify potential issues, and implement solutions to improve reliability and efficiency.
  • Project Management: Lead in IT projects of various types including system upgrades, migrations, and implementations.
  • Collaborate with cross-functional teams to ensure successful project delivery within scope, time, and budget.
  • Document project plans, technical procedures, and change management processes.
  • Security and Compliance: Ensure compliance with organizational policies, industry standards, and regulatory requirements.
  • Implement and maintain security measures to protect IT infrastructure and sensitive data.
  • Conduct regular audits and assessments to identify vulnerabilities and apply necessary updates and patches.
  • Training and Mentorship: Provide training and mentorship to junior service desk engineers, fostering their professional growth.
  • Develop and deliver training sessions on new technologies and best practices.
  • Create and maintain comprehensive documentation for technical procedures and troubleshooting guides.
  • Customer Service: Deliver exceptional customer service by effectively communicating with clients and stakeholders.
  • Ensure timely resolution of support requests and maintain a high level of user satisfaction.
  • Gather feedback from users to continuously improve service desk operations and processes.

Requirements

  • Education: Bachelor's degree in information technology, Computer Science, or a related field preferred.
  • Relevant certifications such as Microsoft Certified Systems Engineer (MCSE), VMware Certified Professional (VCP), Citrix Certified Professional (CCP), and Veeam Certified Engineer (VMCE) are highly desirable.
  • Experience: Minimum 10 years of hands-on experience in IT service desk or technical support roles.
  • Extensive experience with Windows Server and Desktop operating systems.
  • Proven expertise in managing and troubleshooting VMware environments.
  • In-depth knowledge of Veeam Backup and replication solutions.
  • Strong experience with Citrix virtualization technologies.
  • Soft Skills: Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proven ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and a commitment to delivering high-quality work in a time-bound manner.

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