Technical Support Specialist

4 days ago


Gurgaon, Haryana, India S&P Global Full time
Company Overview
S&P Global Commodity Insights is a leading provider of energy and commodities market data, news, and analytics. Our team works closely with key stakeholders to deliver impactful solutions that enhance the internal user experience.

Job Description
We are seeking a highly motivated Technical Support Specialist to join our team in Gurgaon, India. The successful candidate will be responsible for supporting the implementation and execution of colleague-facing initiatives, leveraging modern technology platforms to enhance the internal user experience and data-driven decision-making.

- Collaborate with cross-functional teams to ensure alignment with business objectives and internal user needs.
- Develop and deliver training, documentation, and ongoing support to internal users, driving platform adoption and effective utilization.
- Identify and implement process improvements to optimize the efficiency, scalability, and impact of internal user experience strategies.

Required Skills and Qualifications
- Bachelors degree in business, technology, or a related field.
- Proven experience in supporting enterprise platforms like Marketo, Salesforce, and customer engagement tools.
- Strong analytical and problem-solving skills to address complex issues.
- Excellent communication and interpersonal skills to collaborate with global teams and stakeholders.

Benefits
S&P Global offers a comprehensive benefits package, including health and wellness programs, flexible downtime, continuous learning opportunities, and family-friendly perks. We take care of our employees so they can take care of their careers and families.

About Us
We are a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. At S&P Global, we focus on Powering Global Markets and are committed to a more equitable future.

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