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Director of Professional Services
1 week ago
As a key member of the Trigent Software - Professional Services team, the Director of Professional Services will play a critical role in driving business growth and delivering exceptional client experiences. This senior leadership position requires a seasoned professional with extensive experience in IT staffing, talent management, and strategic account management.
Responsibilities
• Manage a large portfolio of high-profile client accounts across various industries, ensuring timely delivery and exceeding customer expectations.
• Collaborate with cross-functional teams to develop and implement comprehensive staffing strategies that meet client needs and drive business results.
• Conduct regular meetings with clients to discuss their evolving needs and develop customized solutions that enhance their recruitment processes.
• Foster strong relationships with internal stakeholders, including hiring managers and recruiters, to ensure seamless communication and effective collaboration.
• Analyze performance metrics, such as time-to-fill and interview-to-hire ratios, to identify areas for improvement and implement data-driven solutions.
• Ensure compliance with organizational policies and procedures while maintaining a focus on exceptional client service.
Requirements
• Bachelor's degree required; Master's degree or MBA preferred
• Minimum 15 years of experience in IT staffing, with a proven track record of success in managing complex client relationships and developing strategic partnerships.
• Strong understanding of financial terms and principles, with ability to analyze budgets and forecasts.
• Excellent communication and negotiation skills, with ability to present complex ideas to diverse audiences and build strong relationships with internal and external stakeholders.
• Proficiency in HR systems and tools, including Microsoft Office and ATS applications.
• Ability to travel as needed to support client engagements and business development initiatives.
What We Offer
At Trigent Software - Professional Services, we offer a dynamic work environment that supports professional growth and development. As a valued member of our team, you can expect:
• A competitive salary and benefits package
• Opportunities for career advancement and professional development
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements and telecommuting options
