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Cloud Managed Services Engineer: Senior Cloud Infrastructure Specialist

1 month ago


Hyderabad, Telangana, India NTT DATA Full time

**Company Overview:**

Ntt data is a leading provider of technology services and solutions. With a strong focus on innovation, we strive to deliver exceptional value to our clients.

 

Job Title:

Cloud Managed Services Engineer (L3): Senior Cloud Infrastructure Specialist

 

**Estimated Salary Range:** $120,000 - $180,000 per year, depending on experience and location.

 

Job Description:

This senior-level position requires expertise in managing cloud-based infrastructure for clients. As a seasoned engineer, you will be responsible for ensuring that client sites are configured, installed, tested, and operational. Your primary objective will be to maintain a high level of service to clients by proactively identifying and resolving cloud-based incidents and problems.

 

Key Responsibilities:

  • Configure, install, test, and operate assigned infrastructure at the client site.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd-party vendors if necessary.
  • Provide onsite technical support to clients and provide field engineering services to clients.
  • Conduct monthly random reviews of incidents and service requests, analyze and recommend improvements in quality.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
  • Proactively identify opportunities for work optimization, including opportunities for automation of work.
  • May manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed-upon requirements and timelines.
  • May work on implementing and delivering Disaster Recovery functions and tests.

 

Requirements:

  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).

 

Working at Ntt Data:

We are committed to creating an inclusive and diverse workplace where our employees can grow and thrive. Our team members are passionate about delivering exceptional results and making a positive impact on our clients' businesses.