Operations Excellence Leader

Your potential, unleashed.

To propel with purpose and create a positive impact, join an opportunity to unleash and realise your potential amongst cutting-edge leaders and organisations shaping the future of the region and beyond.

Combine that with our drive to work every day, with your whole self. You have the perfect playground to collaborate, innovate, grow, and make a meaningful difference.

The Digital Excellence Centre is responsible for building products and platforms for extraordinary customer experience by putting design thinking with trailblazing technology at their centre.

You will build and nurture positive working relationships with teams and clients with the intention to exceed expectations: -

Drive organisational excellence through the development, implementation, and monitoring of governance policies and processes.

This role focuses on ensuring adherence to organisational standards while fostering continuous improvement initiatives.

Collect and publish organisation-level metrics, supporting internal audits and ensuring robust governance aligned with the product development lifecycle (PDLC).

• Continuous Improvement Initiatives: Identify, develop, and implement initiatives to enhance operational efficiency and governance processes across the organisation.
• Policy and Process Development: Create, document, and maintain organisation-level policies and processes to ensure consistency, compliance, and alignment with strategic objectives.
• Metrics Management: Collect, analyse, and publish organisation-level metrics to provide insights into performance, compliance, and areas for improvement.
• Compliance and Standards Adherence: Ensure adherence to TCF and TOM standards, maintaining a robust governance framework that aligns with organisational goals.
• Internal Audit Support: Assist in conducting internal audits, providing necessary documentation, insights, and recommendations to ensure compliance and process integrity.
• Stakeholder Collaboration: Work closely with cross-functional teams to align governance practices with business objectives and product lifecycle requirements.
• Risk Mitigation: Proactively identify risks in governance processes and implement controls to mitigate them.

• Product Lifecycle Governance: Strong understanding of product development lifecycle (PDLC) governance principles and best practices.
• PDLC Knowledge: Familiarity with the basics of the Product Development Lifecycle, including stages, deliverables, and governance checkpoints.
• Process Development and Optimisation: Proven ability to document and implement policies and processes that drive organisational efficiency.
• Analytical Skills: Proficiency in collecting, analysing, and interpreting data to produce meaningful metrics and reports.
• Compliance and Standards Expertise: Knowledge of PDLC governance frameworks with experience ensuring adherence to these standards.
• Audit Support: Experience assisting with internal audits and addressing findings.
• Communication and Collaboration: Excellent verbal and written communication skills to engage with stakeholders and present governance-related insights.
• Problem-Solving: Strong ability to identify inefficiencies, propose solutions, and implement continuous improvement initiatives.

No benefits mentioned.

Bachelor's degree in Business Administration or Information Technology. A master's degree or relevant certifications are a plus.

[For Assistant Manager]: Up to 5 years of experience in governance, process improvement, or a related role.

[For Manager]: 7+ years of experience in governance, with at least 2 years in a leadership or supervisory role.

Demonstrated experience in product lifecycle governance and process development.

Proficiency in data analysis tools is preferred.

Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.