
Benefits Administration Specialist
2 days ago
Job Title: Benefits Administrator
About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Benefits Administrator. In this role, you will be responsible for administering benefit schemes for employees of our clients while meeting and exceeding client Service Level Agreements.
The successful candidate will be responsible for processing all steps on member activity and responding to queries from members, providers, and clients. They will also produce letters and documentation, develop an understanding of defined benefit and contribution schemes, identify opportunities for knowledge enhancement, and deliver to standards of quality and timeliness.
Main Responsibilities:
- Accurately process transactions and queries by following standard procedures correctly and meeting agreed deadlines.
- Follow client member-specific requirements to meet client needs.
- Apply the processes and procedures of the team in daily work.
- Achieve team and individual targets, KPIs, SLAs, and quality targets.
- Review and update procedures and documentation.
- Active participation in trainings and support the team in smooth transition of work.
- Contribute to the team and support colleagues based on their needs.
- Maintain required levels of technical knowledge and behavioral standards, especially regulatory and statutory requirements.
- Build strong relationships within the team and with stakeholders.
To succeed in this role, you will need:
- Team Player:** A collaborative mindset with the ability to work effectively in a team environment.
- Strong Communication Skills:** Excellent verbal and written communication skills, with the ability to communicate complex information effectively.
- Attention to Detail:** Strong attention to detail and commitment to providing ongoing quality.
- Technical Skills:** Proficiency in Word and Excel is essential.
- Flexibility:** The ability to adapt to changing priorities and business requirements.
We offer a comprehensive benefits package that includes:
- Comprehensive Health Insurance:** Access to medical, dental, and vision insurance.
- Retirement Savings Plan:** A retirement savings plan to help you achieve your long-term financial goals.
- Professional Development Opportunities:** Training and development programs to enhance your skills and career progression.
- Flexible Work Arrangements:** Options for flexible work arrangements to support work-life balance.
We are committed to creating a diverse and inclusive workplace where everyone can thrive. We believe that a happy and healthy workforce leads to better outcomes for our clients and our communities. If you are passionate about delivering exceptional results and making a positive impact, we want to hear from you
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