Operations Director

1 day ago

Vadodara, Gujarat, India beBeeLuxury Full time ₹ 10,00,000 - ₹ 12,00,000
Job Title:

Boutique Operations Manager

Overview: We are seeking a highly skilled and experienced Boutique Operations Manager to lead our boutique operations, upholding luxury standards at every client touchpoint.

Responsibilities:

  • Drive the boutique to achieve and exceed sales targets
  • Identify business opportunities and implement strategies to grow revenue
  • Monitor key performance indicators (KPIs) and take corrective action when needed
  • Ensure every client interaction reflects luxury brand values and ethos
  • Build a culture of personalized clienteling and post-sale follow-up
  • Organize and host private client events, previews, and activations
  • Act as a brand ambassador, maintaining impeccable grooming, etiquette, and storytelling standards
  • Recruit, train, and mentor team members
  • Provide ongoing feedback, conduct product knowledge and service training sessions
  • Foster a motivated and luxury-driven team culture
  • Oversee inventory management, stock movement, and safe-room protocols
  • Authorize transactions, sales invoices, and client documentation
  • Coordinate audits and compliance with security and safe-room teams
  • Ensure daily completion of bank deposits and card settlements
  • Maintain boutique presentation, visual merchandising, and ambience to luxury standards
  • Enforce standard operating procedures (SOPs) related to client service, security, and operational processes
  • Ensure compliance with HR, finance, and incentive policies

Requirements:

  • 6-10 years of luxury retail experience, with at least 3 years in a managerial role
  • Proven track record of leading teams and achieving sales targets
  • Strong operational expertise in inventory, finance, and compliance
  • Excellent communication skills in English (regional languages an advantage)
  • Polished grooming, refined etiquette, and luxury presence in client interactions
  • Passion for luxury goods and creating memorable client experiences

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