Client Service Professional

7 days ago


Agra, Uttar Pradesh, India beBeeContractor Remote Work Freelance Full time ₹ 9,00,000 - ₹ 15,00,000
Job Opportunity:

We are seeking a skilled professional to join our Client Service Operations team as a Contractor.

This role offers the flexibility to work from anywhere, with occasional travel to our office for business or company events.

The successful candidate will play a pivotal role in ensuring seamless project execution and management by supporting Account Managers and effectively communicating with clients.

To be successful in this position, you will need proficiency in both business Japanese and English to handle client interactions and internal communications effortlessly.

You will serve as a vital bridge between our clients and internal teams, ensuring clear communication and efficient project management.

  • Support Account Managers in managing ongoing projects.
  • Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.
Requirements:
  • N1/N2 level Japanese certification, reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is an asset.
  • Advanced skills in MS Office, especially in Word and Excel.
  • Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.


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