Quality Assurance Expert

6 days ago

Pune, Maharashtra, India METROMAKRO Full time

About the Role


METRO Global Solution Center (MGSC) is an internal solution partner for METRO, a € billion international wholesaler with operations in 31 countries. As a Quality Assurance Specialist, you will play a critical role in ensuring the accuracy and timeliness of our deliverables.


Key Responsibilities



  • Plan, execute, and perform inspection and testing of incoming and outgoing deliverables to confirm quality conformance to specifications and quality deliverables
  • Suggest solutions to identified deliverable problems
  • Assist operations and local quality function in tracking, documenting, and reporting quality levels to meet goals/KPIs
  • Analyze and investigate reported quality issues to ensure closure in accordance with our guidelines and customer requirements
  • Collaborate with production team to achieve better results
  • Develop or update inspection procedures to ensure we're moving with the trend, as well as proper documentation and tracking of issues
  • Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and discuss mitigations with the production team
  • Interpret, build upon, and comply with company quality assurance standards
  • Collect quality data by carefully maintaining issues and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Prepare and present reports and metrics to Senior Management
  • Oversee continuous improvement projects to develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all services offered to the customer
  • Pursue continuing learning/exploration on new solutions, technology, and skills

Requirements



  • Bachelor's degree
  • 3+ year experience in the promotions content/e-learning/publishing house content domain or any other related domain
  • Print media experience is a big positive
  • Should be comfortable in reviewing content in non-English language like Asian Languages and European languages
  • Superb computer competence, including MS Office
  • Knowledge of quality assurance terminology, methods, and tools
  • Analytical, problem-solving, and decision-making skills
  • Demonstrated knowledge of testing best practices, version control practices and defect management practice
  • A sense of ownership and pride in your performance and its impact on the company's success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skill
  • Understanding of Agile/Scrum methodology and how QA functions within it
  • Professional certification in Quality Assurance
  • Knowledge of Content Quality Assurance Automation

About METRO


METRO is an international wholesaler with operations in 31 countries and a team of 93,000 people globally. We operate in a further 10 countries with our Food Service Distribution (FSD) business and are thus active in a total of 34 countries.


METRO Global Solution Center (MGSC) is present in Pune (India), Düsseldorf (Germany), and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages, and process over 18,000 transactions a day.

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