Senior Research Manager

6 days ago


Mumbai, Maharashtra, India Upstox Full time
Job Description

Location: Mumbai

Job Description Summary:

  • Liaise with stakeholders across Brand, Product, Growth, and other teams to understand business challenges and propose research solutions.
  • Drive strategic and tactical research studies, including U&A, triggers and barriers, brand tracks, funnel diagnostics, concept tests, and ad tests, while owning the end-to-end UX research process.
  • Manage day-to-day research activities, including capturing briefs, designing questionnaires, executing studies, and preparing reports.
  • Share actionable insights with stakeholders through clear presentations.
  • Build and manage relationships with stakeholders, collaborate with business intelligence/analytics units, and conduct secondary research.
  • Mentor and guide a team of moderators/executives, manage relationships with agency partners, evaluate new agencies/vendors, and seek new solutions to improve research outcomes.
  • Contribute to building the research ecosystem, disseminate learnings, and foster a consumer-centric culture.

Key Responsibilities:

  • Translate business inquiries into research problems/studies, suggesting appropriate methodologies and executing accordingly.
  • Handle multiple data sets/sources to create compelling and impactful narratives.
  • Develop strong communication and presentation skills to build credibility with senior stakeholders.
  • Operate independently without constant manager supervision.

Requirements:

  • Minimum of 10-12 years of relevant research experience across various qualitative, quantitative, and other methodologies, including 2-3 years in UX research.
  • At least 2-3 years of experience leading a small team.
  • Ability to work with senior stakeholders and manage multiple projects simultaneously.

Good-to-Haves:

  • Agency and client-side experience.
  • Experience in the financial category.
  • Modulation skills.


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