
Bankruptcy Control Quality Expert
16 hours ago
Quality Assurance Specialist
The position of Quality Assurance Specialist plays a crucial role in ensuring the highest standards of quality are met. This includes reviewing and ensuring compliance with predefined checklists, as well as processing accuracy.
Responsibilities
• Collaborate closely with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
• Independently audit population/sample proportion of processed tickets basis the predefined checklist for assigned tasks at a set frequency defined by the business.
• Perform random audits twice or thrice per month to verify documentation around BK Claimants.
• Review and interpret legal documents including court motions/orders, affidavits, PACER reports, and heirship documents.
• Develop an in-depth understanding of Standard Operating Procedures (SOPs) and training materials through continuous learning and regular updates from trainers.
• Create weekly/monthly reports for audits performed on set frequencies, reporting to supervisors and the business with relevant analytics and inferences.
Requirements
• Bachelor's degree in any field preferably Law/BBA/Commerce.
• 2-4 years of experience in a US-based multinational corporation.
• Project management experience or certifications are highly desirable.
• Strong proficiency in MS Office including Excel, PowerPoint, MS Teams, and Outlook.
• Exceptional written and verbal communication skills.
• Analytical problem-solving skills for addressing complex issues.
• Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.
Preferred Knowledge
Familiarity with US legal laws or bankruptcy processes is an advantage.
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