
Technology Director
1 week ago
This is a high-level leadership role overseeing the management of all academic and administrative IT applications at a major educational institution. The ideal candidate will have around 15 years of experience in IT application management, preferably in higher education or large enterprise environments.
Key Responsibilities:- IT Application Lifecycle Management:
- Manage the end-to-end lifecycle of enterprise applications (deployment, configuration, upgrades, integration, performance optimization).
- Ensure high availability, reliability, and security of all academic and administrative applications.
- Oversee issue resolution, incident management, and root cause analysis for application-related problems.
- Stakeholder Engagement:
- Partner with academic leaders and administrative heads to understand requirements and deliver effective IT solutions.
- Act as the primary liaison with application vendors and service providers.
- Lead user adoption initiatives, including training and support.
- Strategic Planning & Governance:
- Define and execute the application roadmap in alignment with institutional digital transformation goals.
- Establish governance standards, documentation, and compliance with IT policies.
- Recommend and implement innovative technology solutions to enhance teaching, learning, and operations.
- Team Leadership & Vendor Management:
- Lead and mentor the application support team at campus level.
- Manage vendor relationships, negotiate contracts/SLAs, and ensure quality service delivery.
- Promote a culture of service excellence, accountability, and continuous improvement.
- Integration & Data Management:
- Drive seamless integration of CRM, SIS, LMS, ERP, HRMS, and other systems.
- Ensure data integrity, consistency, and accessibility across platforms.
- Maintain compliance with data privacy, cybersecurity, and higher education regulatory requirements
- Bachelor's degree in Computer Science, Information Technology, or a related discipline (Master's preferred).
- Around 15 years of progressive experience in IT application management, ideally in higher education or large enterprise environments.
- Expertise in managing Salesforce CRM, ERP (Finance & HR), SIS, LMS, Library Management, and related systems.
- Strong experience in application integration, vendor management, and IT governance.
- Demonstrated success in leading teams and managing complex projects.
- Knowledge of cybersecurity, compliance, and digital transformation best practices.
- Functional and technical expertise in enterprise applications.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent project management and change management capability.
- Exceptional communication and stakeholder management skills.
- Strategic mindset with hands-on execution ability.
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