
Senior Automation Specialist
2 days ago
Job Opportunity:
This role involves collaborating with our technical teams to develop and maintain automation workflows that integrate Microsoft 365, Business Central, and Jira Service Management using Power Automate and Logic Apps.
Main Responsibilities:
- Assist in creating complex automation workflows for ticket creation, enrichment, and notifications
- Monitor workflow execution and troubleshoot automation failures
- BUILD automation to sync SharePoint content (knowledge base), customer contacts, or Business Central triggers with JSM
- Support the development of service level agreement tracking and reporting dashboards (Jira + Power BI/SharePoint if needed)
- Maintain documentation for all created and updated automation workflows
- Work closely with quality assurance and Jira Consultant to ensure operational compliance
- Perform test automation with sample ticket scenarios to validate functionality
Requirements:
- 1–2 years working experience with Power Automate or Logic Apps
- Familiarity with APIs, webhooks, and JSON fundamentals
- Understanding of the Microsoft 365 ecosystem (especially Outlook, SharePoint, Teams)
- Bonus: Jira/JSM knowledge
- Strong analytical skills and willingness to learn
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